• Building TRUST in 2025 What Top Leaders Wish They Knew - Charles Feltman

  • Feb 3 2025
  • Length: 43 mins
  • Podcast

Building TRUST in 2025 What Top Leaders Wish They Knew - Charles Feltman

  • Summary

  • Ryan Hanley talks with Charles Feltman, author of The Thin Book of Trust, a business classic that has sold over 100,000 copies. They dive into what it takes to build trust in leadership and teams, exploring why there’s often a disconnect between leaders and employees. Charles shares practical advice on transparency, the importance of psychological safety, and how admitting “I don’t know” can strengthen trust. Whether you're a seasoned leader or just starting out, this conversation is packed with insights to help you build stronger, more effective teams.

    🎯 Takeaways:

    • 93% of business executives agree that building and maintaining trust improves the bottom line.
    • 86% of executives say they highly trust their employees, but only 60% of employees feel highly trusted.
    • Leaders become less transparent and more autocratic as they ascend, which can erode trust.
    💬 Sound Bites: • "Leaders often act as if they know everything, even when they don’t. This damages trust." • "Acknowledging uncertainty and involving your team fosters stronger solutions and trust." • "Leaders should be in service of their team, not just the task."

    🔗 Connect and Discover:

    Website: https://insightcoaching.com/

    Book: https://amzn.to/4hfzD4e

    📖 Chapters:

    00:00:00 - Introduction and The Role of Leaders in Trust Building

    00:03:12 - The Trust Gap: 86% vs. 60%

    00:05:07 - Why Leaders Lose Transparency

    00:07:33 - The Strength of Admitting “I Don’t Know”

    00:10:52 - Autocratic vs. Collaborative Leadership

    00:13:25 - The Importance of Disagreement in Teams

    00:18:32 - Psychological Safety and Framing Ideas

    00:26:54 - In Service Of: Redefining Leadership

    00:28:26 - Navigating Layers of Management to Build Trust

    00:32:06 - Finding the Right Level of Transparency

    00:39:18 - The Evolution of “The Thin Book of Trust”

    00:41:42 - Where to Learn More

    📌 𝗙𝗢𝗟𝗟𝗢𝗪 𝗠𝗘 𝗢𝗡:

    Website: https://go.ryanhanley.com/

    Course Page: https://masteroftheclose.com/

    Apple: https://podcasts.apple.com/us/podcast/the-ryan-hanley-show/id1480262657

    Spotify: https://open.spotify.com/show/5AZFuTiQsgS9hMQDDdtlOr?si=98432b7806534486

    Instagram: https://www.instagram.com/ryan_hanley

    Show More Show Less

What listeners say about Building TRUST in 2025 What Top Leaders Wish They Knew - Charles Feltman

Average Customer Ratings

Reviews - Please select the tabs below to change the source of reviews.

In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.