For our ninth episode, we’ve convened a panel of sector specialists at GlobalData Financial Services (FS) to cover the likely impact of the incoming Trump administration on key industry subsegments.

We expect wide ranging policy changes. While the direction of travel is quite predictable, less clear is how far and how fast a Trump administration may go in reversing policies pursued under a Biden administration.

We use this episode to identify the key care-abouts for each subsegment in order to help anticipate and mitigate potential impacts at a firm level.

Time Stamps as follows:

00:00 - Introduction / Set-Up

02:35 – Impact on Banking by Stephen Walker

12:32 – Impact on Payments with Joanne Kumire

26:00 – Impact on Wealth Management with Andrew Haslip

33:00 - Impact on Insurance with Ben Carey Evans

42:30 – Conclusion & Wrap Up

For our eighth episode, we're delighted to be joined by Keith Richards, founding director and CEO of the Consumer Duty Alliance (CDA), for a discussion on industry progress, pain points and challenges 12 months into compliance (as of July, 2024).

No other jurisdiction worldwide has seen fit to mandate customer centric transformation in the way the Duty has, begging the question: do we have this new regime because UK banks have been unable, or unwilling to deliver it voluntarily? Or is the new regime in someway overzealous, or unnecessary. To an extent, the proof will be in the pudding.

This episode is best enjoyed alongside our companion report, which looks at our survey data on customer satisfaction to show which banks have made the most progress in the last 12 months in the UK. But also, which banks elsewhere in the world, without Duty-like intervention, have managed to improve faster than the UK.

For our seventh episode, we're delighted to be joined by Theodora Lau, author of "Beyond Good: How Technology is Leading a Purpose-driven revolution", for a discussion around the "S" in ESG; or: "financial inclusion".

Many of the most successful digital banks in the world are about the economics of financial inclusion, such as WeBank and MYbank in China, Nubank in Brazil, Digibank in India, Current and Chime in the US.

Further, as fintech funding declines, financial inclusion continues to perform well, with investors pouring money into many markets where mobile penetration is high, but bank population low, especially LatAm, because financial inclusion is big business.

Yet closer to home financial inclusion often takes the form of highly segmented new digital banks like Daylight, for the LGBT community, banks in the US for black Americans, or Hispanic communities, and even anti-woke banks.

Most of these have already failed, but there’s still real opportunity for incumbent banks to cherry pick those most “killer” features which can unearth a whole new customer segment.

Our conversation covers where those opportunities are most real (i.e. commercially), and where they are more likely about identity politics and virtue signalling.