Join the All Things Veterinary podcast as we shine a spotlight on the critical role of Client Service Representatives (CSRs) in today’s veterinary practices. Hear from our panel of experienced practice managers as they share their insights on how to train, support, and celebrate the people at the front desk.

Show notes:

Patterson Vet Academy : https://pattersonvetacademy.com/

VHMA Manager to Manager Podcast: https://www.vhma.org/education/podcast

Contact the podcast team: AllThingsVetPodcast@Pattersonvet.com

Join the All Things Veterinary podcast as we explore best social media practices for your clinic. Hear from Patterson’s own social media manager, Aleks Boyd, on the approach to creating a “pawsome” social media presence, the same way you would approach hosting a successful party!

Show Notes:

Read 7 Ways to Improve Your Social Media here > https://www.qgdigitalpublishing.com/publication/?i=854567&p=30&view=issueViewer

Looking for marketing support? > https://www.pattersonvet.com/services/lifelearn

Join the All Things Veterinary podcast as we break down the steps to launch your dream clinic. Hear from Carlos Nieto on financing, Amanda Topiol on legal considerations, Joe Flick on real estate, Chris Kwilecki on construction, and Rachel Noell on equipment selection.

Show notes:

Contact the podcast team: AllThingsVetPodcast@Pattersonvet.com

More about banking with Carlos Nieto: https://www.bankofamerica.com/smallbusiness/business-financing/practice-solutions/veterinary-loans/

Find real estate with Joe Flick: https://carr.us/

Get an attorney with Amanda Topiol: visit healthcarebusinesslawfirm.com or email contact@healthcarebusinesslawfirm.com

Contractor services with Blue Frog: https://www.bfrog.net/

Clinic equipment essentials: https://www.pattersonvet.com/equipment

Get inspiration with clinic design: https://www.pattersonvet.com/services/clinic-design/inspiration

Speak to a Patterson representative: 1.800.225.7911

Join the All Things Veterinary podcast as we talk with Shawn Wilkie, CEO of Talkatoo about how you can incorporate embracing change into leveraging technology at your practice.

Show notes:

Contact the podcast team: AllThingsVetPodcast@Pattersonvet.com

Veterinary Innovation podcast: https://veterinaryinnovationpodcast.com/

Dictation tools: https://www.pattersonvet.com/software/practice-management/talkatoo-dictation

Technology options: https://www.pattersonvet.com/software

Continuing education: https://pattersonvetacademy.com/

In this episode, Jimmy and Debbie Boone, CVPM, dig into what great client service really means in a veterinary setting – and why it starts with your team’s philosophy, not just a smile at the front desk. From empowering receptionists to creating a strong team mission statement, Debbie shares real-world strategies to help veterinary practices turn everyday interactions into lasting client relationships.

Show Notes:

Contact the podcast team: >AllThingsVetPodcast@Pattersonvet.com

Learn more about client services: https://debbiebooneconsulting.com/

North American Association of Veterinary Receptionists: https://naavr.org/

Hospitality in Healthcare book: https://debbiebooneconsulting.com/debbie-boone-cvpm-releases-her-latest-book/

Recommended books: https://debbiebooneconsulting.com/recommended-books/

CE offerings with PVA: https://pattersonvetacademy.com/

Visit Pattersonvet.com for support and resources

Join the All Things Veterinary podcast as we chat with Dr. Shane Whitaker and Chris Weaver about from Patterson's Advanced Imaging team about how CT (computed tomography) is becoming a game-changer in general veterinary practice.

Show notes:

Contact the podcast team: AllThingsVetPodcast@Pattersonvet.com

Learn more on advanced imaging: https://www.pattersonvet.com/equipment/digital-imaging/computed-tomography

Jimmy chats with Les Meadowcroft, founder and CEO of VetOvation, Inc. on the advancements in veterinary medicine with minimally invasive surgery. Better medicine means quicker procedures for clinic staff, and faster recovery times for patients.

Show notes:

Contact the podcast team: AllThingsVetPodcast@Pattersonvet.com

Learn more on surgery offerings: https://www.pattersonvet.com/equipment/surgery-suite

Learn more on VetOvation: https://www.pattersonvet.com/Supplies/Manufacturer/760568/VETOVATION-INC

Learn more about Patterson TechEdge repair and support pattersonvet.com/services/repair-support

Vetovation training videos: https://vetovation.com/category/veterinary-training-videos/?_gl=1*y0t7xd*_up*MQ..*_gs*MQ..&gclid=Cj0KCQjwjJrCBhCXARIsAI5x66XHgemQruuX5-NQNtx-SqWgslq3T-tFp60s0KctSN_usrLx70YPqtwaAiPtEALw_wcB&gbraid=0AAAAACSJFyUviG5HVKRMudcbIi5BVw9I5

Jimmy sits down with Heidi Hulon, DVM, CCFP, MHFA, CPPP, a Well-Being Consulting Veterinarian with Elanco Animal Health to discuss mental health and well-being in clinics, and ways to support staff and employees through challenging times.

trigger warning: mention of suicide

Show notes:

Contact the podcast team: AllThingsVetPodcast@Pattersonvet.com

Suicide Prevention Hotlines: US & Canada: 988

Learn more about NOMV https://nomv.org/

Connect with Dr. Heidi Hulon https://my.elanco.com/us

Shop Pivetal NOMV Cohesive Wrap https://www.pattersonvet.com/Supplies/ProductFamilyDetails/PIF_1121856

5-step MHFA Action Plan (ALGEE) for Suicide Prevention blog https://www.pattersonvet.com/blog/5-step-mhfa-action-plan-algee-for-suicide-prevention