From cost management to practical implementation, Sage's Amaya Souarez shares invaluable insights on building AI-powered business tools that deliver measurable value to customers.

Topics Include:

• Amaya Souarez introduced as EVP Cloud Services at Sage
• Overview of Sage: offers accounting, finance, HR and payroll tech for small businesses
• Company emphasizes human values alongside technology development
• Amaya oversees core cloud services and operations across 200+ products
• Sage Co-Pilot announced as new AI assistant – helping automate invoicing and cash flow management
• Common misconceptions with Generative AI
• AI solutions aren’t always solution to every problem
• Compares AI hype to previous blockchain enthusiasm
• Emphasizes starting with clear use cases before implementation
• Difference between task-based and reporting-based use cases
• Partnering with AWS to build accounting-specific language models
• Different accounting terminology varies by country
• Using AWS Bedrock and Lex for a domain-specific language model development
• Multiple AI models may be needed for single solution
• Customer feedback drives project funding decisions
• AI development integrated into regular product roadmaps
• Focus on reducing cost per user for AI features
• Success story: reducing 20-hour task to 5 minutes
• Tracks AI usage costs per customer interaction
• Early Gen AI hype caused confusion in the market
• Plans to make domain-specific models available via API
• Will offer language models on AWS Marketplace
• Emphasizes practical AI application over blind implementation

Participants:

• Amaya Souarez - EVP Cloud Services and Operations, Sage

See how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon/isv/

Box's Chief Product Officer Diego Dugatkin discusses how the enterprise content management platform is leveraging AI through partnerships with AWS Bedrock and continuing to innovate for their customers.

Topics Include:

• Introduction of Diego Dugatkin as Box's Chief Product Officer
• Box provides cloud content management for enterprise customers
• Focus on Intelligent Content Management
• Box serves 115,000 customers including 70% of Fortune 500
• Company manages approximately one exabyte of enterprise data
• Box expanding product portfolio to offer more customer value
• Partnership with AWS Bedrock for AI implementation announced
• Collaboration with Anthropic for LLM technology integration
• Box offers neutral approach letting customers choose preferred LLMs
• Common misconceptions about generative AI capabilities and limitations
• Generative AI helps accelerate contract analysis and classification processes
• Box Hubs enables content curation and multi-document queries
• Success measured through hub creation and query accuracy metrics
• Long-term AWS partnership continues expanding with new technologies
• Amazon is major Box customer while Box uses AWS
• API integration important for third-party developer implementations
• AI development exceeding speed expectations in efficiency improvements
• Challenges remain in defining AI agent roles and capabilities
• Content strategy crucial for deploying intelligent content management
• Companies must prepare for AI agents in workplace
• Flexibility in tech stack recommended over single-vendor approach
• Next 12-24 months will see accelerated industry changes
• Box maintains innovative culture through intrapreneurship approach
• Company regularly hosts internal and external hackathons
• Focus on maintaining integrated platform while acquiring companies
• Partnership between Box and AWS continues growing stronger

Participants:

• Diego Dugatkin – Chief Product Officer, Box

See how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon/isv/