Special Interview With Claire Agutter (@ClaireAgutter)

Everything About Service Integration And Management (SIAM) - Part 4 of 4 - The State Of AI in SIAM? What We Should Stop Doing Or Change in SIAM?

What is the current state of AI in SIAM and What is next - Conversational IT, Virtual Agents and AI use cases? What we should stop doing and What should we change in the perspectives of SIAM or AITSM world in general?

Claire Agutter is Director at Scopism & ITSM Zone, having over two decades of rich experience in ITSM.

In this part, she takes a deep dive into the state of AI, virtual agents and conversational IT in SIAM model. What should we stop doing and would need to change perspective in SIAM( and AITSM world). Don't miss Claire’s inspirational advice for women in tech. What the best day to post it. Happy International Women's Day and we are grateful to have 70% of eminent women leaders featured/interviewed on AITSM Show.

Special Interview With Claire Agutter (@ClaireAgutter)

Everything About Service Integration And Management (SIAM) - Part 3 of 4 - SIAM Model - Process Frameworks - ITIL, COBIT Or VeriSM

How Does ITIL Fit Into SIAM? How To Get Ahead With ITSM? Whether ITIL, COBIT, or VeriSM right for the organization and professionals?

Claire Agutter is Director at Scopism & ITSM Zone, having over two decades of rich experience in ITSM.

In this part, she takes a deep dive the best practices & process frameworks used in SIAM model, i.e., ITIL, COBIT and VeriSM, what could be the best approach. Don't miss Claire’s inspirational and insightful answers to the question asked by our community audience.

In the concluding part (upcoming), she will explain the state of AI, Virtual Agents, and Conversational IT in the SIAM model, and what could be the best approach. Don't miss her inspirational advice for women in tech.

Special Interview With Claire Agutter (@ClaireAgutter)

Everything About Service Integration And Management (SIAM) - Part 2 of 4

Claire Agutter is Director at Scopism & ITSM Zone, having over two decades of rich experience in ITSM.

In this part, she takes a deep dive into the SIAM model layer by layer (especially service integrator), people dynamics and challenges, and selecting big bang or phased approach. How Do We Go About Implementing SIAM? What Is The Role Of Integration & Automation? 

In the next part, she explains about the best practices & process frameworks used in SIAM model, i.e., ITIL, COBIT and VeriSM, what could be the best approach. Don't miss Claire’s inspirational and insightful answers to the question asked by our community audience.

Special Interview With Claire Agutter (@ClaireAgutter)

Everything About Service Integration And Management (SIAM) - Part 1 of 4

Claire Agutter is Director at Scopism & ITSM Zone, having over two decades of rich experience in ITSM.

She put forth compelling reasons and the business impact of implementing the SIAM way. What is SIAM? What are its benefits? How Can We Build A Culture Of Responsibility & Accountability?

In the next part, we will deep dive into the SIAM model, i.e., layers, roles (especially service integrators), dynamics, big bang or phased approach, integration and automation.

Special Bytes By Juzer Saifee, Account Manager, IT Solutions at Vyom Labs. - Two-Minute Recipe for Successful IT Process Automation 

5 Questions to Ask Before You Begin and 3 Key Factors To Implement An Automation Initiative

Special Bytes By Ivor Macfarlane, Seasoned ITSM Specialist

How Did My Grandmother Teach Me ITIL? 

ITIL: 7 Guiding Principles De-mystified

Special Bytes By Jincy Oommen, Solution Consultant at AutomationEdge - Everything You Need To Know About Virtual Support Agents (VSAs)

3 Key Factors Which Can Make Or Break It. Why General Purpose AI May Not Be The Answer?

Special Bytes By Dr. Amruta Hiwarkar, Customer Success Manager

The Secrets Of Customer Success & Happiness (Part-2) - Five Key Factors For A Successful Front-End Experience With Chatbot