• A Lifeline to Technicians: How to Better Support Your Team in the Field

  • Oct 1 2024
  • Length: 32 mins
  • Podcast

A Lifeline to Technicians: How to Better Support Your Team in the Field

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  • Summary

  • In this episode of the Prime Partners podcast, Peter Capuciati, chairman and CEO of Bluon, discusses the challenges faced by technicians in the HVAC industry and how owners and managers can provide a lifeline through innovative data access and support.

    The conversation explores the evolution of technician training, the generational shift in the workforce, and the impact of Bluon's solutions on business efficiency and technician performance.

    Listen and discover how investing in technician support leads to happier customers, more technician retention, and more successful business returns.

    Time Stamps
    • 00:00 Introduction and Background
    • 07:47 The Challenges of Technician Support
    • 13:30 The New Way to Support Technicians
    • 22:16 The Impact of Equipping Technicians with Resources
    • 24:58 Implementing Bluon in Your Business and the Benefits
    • 31:06 Conclusion
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