• #95 Bad Customer Service happens on purpose

  • Dec 28 2021
  • Length: 38 mins
  • Podcast

#95 Bad Customer Service happens on purpose

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  • Summary

  • “Your customer service experience isn’t bad by accident. Most of it was intentionally built to be mediocre.” Shauna and Amas discuss his new book Waiting for Service. Enjoy the insights delivered with humor and get your signed copy at: https://www.betterexperiencegroup.com/product/waiting-for-service/

    #waitingforservice #customerservice #customerexperience #amastenumah 
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.