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What Patients Say, What Doctors Hear

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What Patients Say, What Doctors Hear

By: Danielle Ofri MD
Narrated by: Ann Richardson
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About this listen

How refocusing conversations between doctors and their patients can lead to better health

Despite modern medicine's infatuation with high-tech gadgetry, the single most powerful diagnostic tool is the doctor-patient conversation, which can uncover the lion's share of illnesses. However, what patients say and what doctors hear are often two vastly different things.

Patients, anxious to convey their symptoms, feel an urgency to "make their case" to their doctors. Doctors, under pressure to be efficient, multitask while patients speak and often miss the key elements. Add in stereotypes, unconscious bias, conflicting agendas, and the fear of lawsuits and the risk of misdiagnosis and medical errors multiplies dangerously.

Though the gulf between what patients say and what doctors hear is often wide, Dr. Danielle Ofri proves that it doesn't have to be. Through the powerfully resonant human stories that Ofri is celebrated for, she explores the high-stakes world of doctor-patient communication that we all must navigate. Reporting on the latest research studies and interviewing scholars, doctors, and patients, Ofri reveals how better communication can lead to better health for all of us.

©2017 Danielle Ofri (P)2017 Random House Audio Medicine & Health Care Industry Physician & Patient Health care Medical education Mental Health

Critic Reviews

"With the meticulous care of Oliver Sacks and the deep humanism of Atul Gawande, Danielle Ofri has written a book about the role of communication in medicine. She presents compelling evidence that even as doctoring appears to be dominated by technology, the human, affective relationship is at the very center of responsible practice." (Andrew Solomon, author of Far from the Tree)
"With disarming candor and penetrating insight, Dr. Ofri illuminates the enormous power of what might seem at first a mundane and insignificant element in the practice of medicine: communication." (Deborah Tannen, author of You Just Don't Understand: Women and Men in Conversation)

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