Try free for 30 days

Preview
  • The Manager's Communication Toolkit

  • Tools and Techniques for Leading Difficult Personalities
  • By: Tina Kuhn
  • Narrated by: Teri Schnaubelt
  • Length: 5 hrs and 26 mins

1 credit a month to buy any audiobook in our entire collection.
Access to thousands of additional audiobooks and Originals from the Plus Catalogue.
Member-only deals & discounts.
Auto-renews at $16.45/mo after 30 days. Cancel anytime.

The Manager's Communication Toolkit

By: Tina Kuhn
Narrated by: Teri Schnaubelt
Try Premium Plus free

$16.45 per month after 30 days. Cancel anytime.

Buy Now for $18.99

Buy Now for $18.99

Pay using voucher balance (if applicable) then card ending in
By confirming your purchase, you agree to Audible's Conditions Of Use and Privacy Notice and authorise Audible to charge your designated credit card or another available credit card on file.

Publisher's Summary

How to Communicate with Difficult People in the Workplace and Successfully Lead Any Personality Type

This is a clear and practical guide to high-performance business communication. Successful managers keep their organizations and teams focused on their goals and avoid the mire of drama and frustration. This book teaches managers how to deal with the most difficult people, listen and respond to others, resolve conflict, and be a stronger leader.

In The Manager’s Communication Toolkit, Tina Kuhn, an accomplished senior executive with 35 years of expertise in organizational transformation, introduces hands-on strategies for dealing with the ten most challenging personality types: the Manipulator, Gossiper, Naysayer, Controller, Perfectionist, Yes-Man, Drama Queen, Recluse, Whiner, and Liar. Dividing the book into three parts, she breaks down the different communication tools, illustrates techniques for working purposefully and skillfully with the personalities she profiles, and shows listeners how to explore their own communication and management styles.

This book is for anyone who needs to communicate with others at work—bosses, coworkers, subordinates, and customers. It provides a framework to have less conflict, better communication, and stronger leadership techniques. Ultimately, it can positively influence all relationships: at work, home, school, or anywhere else.

©2019 Tina Kuhn (P)2022 Greenleaf Book Group

What listeners say about The Manager's Communication Toolkit

Average Customer Ratings

Reviews - Please select the tabs below to change the source of reviews.

In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.