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The Improvement Guide

A Practical Approach to Enhancing Organizational Performance 2nd Edition

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The Improvement Guide

By: Gerald J. Langley, Ronald D. Moen, Kevin M. Nolan, Thomas W. Nolan, Clifford L. Norman, Lloyd P. Provost
Narrated by: Al Kessel
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About this listen

This new edition of this best-selling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The audiobook presents a practical tool kit of ideas, examples, and applications.

©2009 Gerald J. Langley, Ronald D. Moen, Kevin M. Nolan, Thomas W. Nolan, Clifford L. Norman, Lloyd P. Provost (P)2019 Gildan Media Leadership Management Organisational Behaviour Business Organisational Change Management

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Good content, extremely boring narrator

I liked the content, but the narration is so boring and mind numbing. I dont think iv ever heard a voice more boring. It sounds like a voice from the 1980s that was made by a computer dictating text. The accent and the low pitch of the voice is off-putting. I can only pay attention for 45seconds at a time before it just becomes a low drone noise in the background. Which is a shame because I find the content very interesting. I’m not sure I will get through this. Please release with a different narrator! One with a different accent, cadence and pitch.

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