The Human Customer Experience and the Not-So-Secret Formula cover art

The Human Customer Experience and the Not-So-Secret Formula

 Preview

Try Premium Plus free
1 credit a month to buy any audiobook in our entire collection.
Access to thousands of additional audiobooks and Originals from the Plus Catalogue.
Member-only deals & discounts.
Auto-renews at $16.45/mo after 30 days. Cancel anytime.

The Human Customer Experience and the Not-So-Secret Formula

By: Desiree M. Palmer
Narrated by: Michael Allen
Try Premium Plus free

$16.45 per month after 30 days. Cancel anytime.

Buy Now for $5.99

Buy Now for $5.99

Confirm Purchase
Pay using voucher balance (if applicable) then card ending in
Switch payment method
By confirming your purchase, you agree to Audible's Conditions Of Use and Privacy Notice and authorise Audible to charge your designated credit card or another available credit card on file.
Cancel

About this listen

Fact: Customer relationships mirror human relationships.

The Human Customer Experience is a miniature guide that will lead you through understanding the three concepts of customer experience and relationships: duration and choice, relationship correlation, and customer hierarchy of needs. You can use this model to build a customer experience strategy for your company. You will build stronger customer relationships enabling customer loyalty leading to more revenue generation.

In only a short period of time, you can easily listen to this cliff notes version in a single sitting, and then start your journey to improved customer relationships in your organization.

PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.

©2016 Desiree Murphy Palmer (P)2018 Desiree Murphy Palmer Customer Service Sales & Selling

What listeners say about The Human Customer Experience and the Not-So-Secret Formula

Average Customer Ratings

Reviews - Please select the tabs below to change the source of reviews.

Audible.com.au reviews

Amazon Reviews
No Reviews are Available
In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.