The Heart of Hospitality cover art

The Heart of Hospitality

Great Hotel and Restaurant Leaders Share Their Secrets

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The Heart of Hospitality

By: Micah Solomon, Herve Humler - foreword
Narrated by: Kevin T. Collins
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About this listen

The Heart of Hospitality is the essential guide to creating exceptional customer service and hospitality for guests of all generations, including millennials, boomers, and more. Created by leading customer service expert and Forbes.com contributor Micah Solomon, it features top hospitality industry professionals including Herve Humler (Ritz-Carlton), Danny Meyer (Union Square Hospitality Group), Tom Colicchio (Top Chef, Craft), Isadore Sharp (Four Seasons), Patrick O'Connell (The Inn at Little Washington), and many more. The result is a hospitality management and customer service resource like no other—essential for businesses inside and outside the hospitality industry.

As Ritz-Carlton Hotel Company President and COO Herve Humler says in his foreword to the book, "If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you'll find the secrets here."

©2018 Micah Solomon (P)2024 Tantor
Customer Service Management

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