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The Healthcare Managers Guide to Dealing with Difficult Staff
- Holding Uncomfortable Conversations
- Narrated by: Richard Burnell
- Length: 3 hrs and 24 mins
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The Healthcare Managers Guide to Dealing with Difficult Staff
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Publisher's Summary
If you have ever worked in a leadership position in healthcare and have found yourself frustrated by the 'difficult behaviour' of a member of your team, then this book is for you.
Whether you are a nurse, a doctor, an AHP or a non-clinical manager, leading in healthcare presents unique challenges that are not found anywhere else. From seemingly bizarre HR policies to Trade Union disputes, managers can feel that they have their hands tied behind their backs when trying to deal with under-performance.
Written by a leadership development specialist with over 15 years experience in the NHS, This book will develop you in to a confident leader who manages uncomfortable conversations in a professional, calm and constructive way that empowers you to take control of your team in difficult situations.