The Art of Active Listening cover art

The Art of Active Listening

How People at Work Feel Heard, Valued, and Understood

Preview

Try Premium Plus free
1 credit a month to buy any audiobook in our entire collection.
Access to thousands of additional audiobooks and Originals from the Plus Catalogue.
Member-only deals & discounts.
Auto-renews at $16.45/mo after 30 days. Cancel anytime.

The Art of Active Listening

By: Heather Younger
Narrated by: Heather Younger
Try Premium Plus free

$16.45 per month after 30 days. Cancel anytime.

Buy Now for $16.99

Buy Now for $16.99

Confirm Purchase
Pay using voucher balance (if applicable) then card ending in
By confirming your purchase, you agree to Audible's Conditions Of Use and Privacy Notice and authorise Audible to charge your designated credit card or another available credit card on file.
Cancel

About this listen

Improve communication, engagement, and culture with active listening.

When employees, colleagues, and customers are not being heard, organizational culture, employee happiness, and overall organizational success will suffer. How well do you listen?

Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want. Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work?

All you have to do is listen.

The Art of Active Listening introduces a five-step framework that shows you how to listen successfully and act upon what you are hearing. Listeners will discover how to:

  1. Recognize the unsaid.
  2. Seek to understand.
  3. Decode.
  4. Act.
  5. Close the loop.

Backed by her personal review of more than 30,000 employee and customer surveys and facilitation of hundreds of focus groups, Younger discovered one universal truth: We all want to be heard. We want our voices to matter. We want the work we do to matter.

When we get this right—when we listen to our employees and customers and care about them not just for what they can do but for who they are—they can and will move mountains.

Using the tools provided in this book, you can implement active listening, regardless of whether you're in-person or virtual, that benefits all team members and customers, strengthens overall engagement, improves organizational culture and creates a space for everyone to have a voice.

When those at work feel heard, they will do whatever it takes to achieve outcomes that serve your relationship and your organization.

©2023 Heather Younger (P)2023 Heather Younger
Business Communication Workplace Culture Business Career Employment

What listeners say about The Art of Active Listening

Average Customer Ratings

Reviews - Please select the tabs below to change the source of reviews.

In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.