Try free for 30 days

Preview

Try Premium Plus free
1 credit a month to buy any audiobook in our entire collection.
Access to thousands of additional audiobooks and Originals from the Plus Catalogue.
Member-only deals & discounts.
Auto-renews at $16.45/mo after 30 days. Cancel anytime.

Smart Service

By: Marsha Sue Petrie
Narrated by: Marsha Sue Petrie
Try Premium Plus free

$16.45 per month after 30 days. Cancel anytime.

Buy Now for $17.00

Buy Now for $17.00

Pay using voucher balance (if applicable) then card ending in
Switch payment method
By confirming your purchase, you agree to Audible's Conditions Of Use and Privacy Notice and authorise Audible to charge your designated credit card or another available credit card on file.

Publisher's Summary

This information is a must for every executive and employee. Everyone you touch every day is your customer: shareholders, employees, managers, partners, and that person purchasing your service or product. Manage customer complaints more effectively, retain a winning staff through savvy leadership techniques, enhance your operations to better satisfy everyone, learn how to add value to all client contacts, and find out what the customer really wants.
©2009 Marsha Sue Petrie (P)2009 Made For Success
Career Success Smart Services
Show More Show Less
activate_samplebutton_t1

Editorial reviews

Leadership expert and motivational speaker Marsha Petrie Sue wants you to take customer service seriously. In Smart Service, she emphasizes using all of the tools at your company's disposal to manage customer complaints, and to ensure that clients come away more satisfied than ever. In these tough economic times, she also highlights the advantages of using your customer service department as a component of research and development. Her powerful style can run to the abrasive, but she gets the message across, and she knows when to add the necessary touch of sweetness.

What listeners say about Smart Service

Average Customer Ratings

Reviews - Please select the tabs below to change the source of reviews.

Audible.com.au reviews

Amazon Reviews
No Reviews are Available
In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.