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  • Promettez beaucoup, livrez davantage! [Promise a Lot, Deliver More!]

  • By: Alain Samson
  • Narrated by: Alain Samson
  • Length: 4 hrs and 10 mins

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Promettez beaucoup, livrez davantage! [Promise a Lot, Deliver More!]

By: Alain Samson
Narrated by: Alain Samson
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Publisher's Summary

Promettez beaucoup, livrez davantage!

Vous traitez au quotidien avec des clients? Vous savez que leurs attentes sont élevées et que leur patience est limitée.

Pour offrir le service hors pair qui les séduira, découvrez notamment:

  • Les 11 éléments qui font dire "wow!" aux clients
  • Les 12 irritants qui les font fuir
  • Comment dire non ou annoncer une mauvaise nouvelle sans attiser la frustration
  • Comment accueillir un client furieux et désamorcer sa colère
  • Comment rendre plus satisfaisantes les communications téléphoniques pour vos interlocuteurs
  • Comment conquérir les internautes par une meilleure gestion de votre site
  • Comment chasser le stress dans les situations difficiles
  • Comment amener vos collègues à partager votre souci du service à la clientèle

Vous avez une lourde responsabilité sur les épaules: chaque fois que vous répondez à quelqu'un, vous pouvez gagner un acheteur satisfait...ou perdre un client à jamais.

Please note: This audiobook is in French.
©2001 Alain Samson (P)2022 Alain Samson
Consumer Behaviour & Market Research Customer Service Marketing
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