Dr. Tony Alessandra Interviews Phil Wexler on the Quest for Excellence
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.
Add to basket failed.
Please try again later
Add to Wish List failed.
Please try again later
Remove from Wish List failed.
Please try again later
Follow podcast failed
Unfollow podcast failed
1 credit a month to buy any audiobook in our entire collection.
Access to thousands of additional audiobooks and Originals from the Plus Catalogue.
Member-only deals & discounts.
Auto-renews at $16.45/mo after 30 days. Cancel anytime.
Dr. Tony Alessandra Interviews Phil Wexler on the Quest for Excellence
Narrated by:
Tony Alessandra
Buy Now for $7.99
No valid payment method on file.
We are sorry. We are not allowed to sell this product with the selected payment method
Pay using voucher balance (if applicable) then card ending in
By confirming your purchase, you agree to Audible's Conditions Of Use and Privacy Notice and authorise Audible to charge your designated credit card or another available credit card on file.
-
Narrated by:
-
Tony Alessandra
-
By:
-
Phil Wexler
About this listen
Dr. Tony Alessandra interviews Phil Wexler on the quest for excellence. Phil Wexler discusses prescriptions for achieving customer service excellence. He differentiates between being an operations-driven company versus a customer-driven company. Phil also proposes creating demanding and complaining customers and the benefits of doing so. You need to set high expectations for your customers so that when they shop your competition, the competition pales by comparison to your company.
©1996 Dr. Tony Alessandra (P)2006 Dr. Tony AlessandraWhat listeners say about Dr. Tony Alessandra Interviews Phil Wexler on the Quest for Excellence
Average Customer RatingsReviews - Please select the tabs below to change the source of reviews.
In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.