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Deploy Empathy

A Practical Guide to Interviewing Customers

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Deploy Empathy

By: Michele Hansen
Narrated by: Michele Hansen
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About this listen

Deploy Empathy will help you learn the skill of interviewing your customers—learning to truly listen to them—so that you can pull out their hidden needs, desires, and processes.

Empathy is a skill that anyone can learn. Armed with the tactics you’ll learn in this book and the toolbox of scripts and phrases, you'll be able to sell more of your existing product, build the right features that will delight your customers, and stop churn in its tracks.

By the end of this book, you’ll be able to interview customers and potential customers with confidence.

©2021 Dotsquare LLC (P)2022 Dotsquare LLC Customer Service Marketing Compassion

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Good book, bad narrator.

I know that it's read by the author. But she really should have got a producer to help her record the read. Her Reading randomly bounces between quiet and loud, slow and fast. So fast, like she's reading it trying to get through it as fast as possible and all in a single take. So fast that it's distracting and hard to absorb the content. Also, this book is great, but I regret buying the audio version, I should have got the paperback.

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