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Cómo tratar con gente difícil [Dealing with Difficult People]

By: Tony Schwartz, Harvard Business Review, Holly Weeks, Mark Gerzon, Amy Gallo
Narrated by: Bobby Sánchez
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Publisher's Summary

El secreto para tratar con personas difíciles consiste en saber controlar tanto tus emociones como las suyas. ¿Cómo mantener la calma en una conversación tensa? ¿Cómo permanecer frme frente a determinados comentarios? ¿Cómo saber si eres tú una persona con la que resulta difícil trabajar? De la mano de especialistas de Harvard Business Review, en este libro se exponen las investigaciones que explican nuestras respuestas emocionales ante personas difíciles y se muestra cómo desarrollar la empatía y la resiliencia necesarias para conseguir una relaciones más positivas.

Please note that this audiobook is in Spanish.
©2017 Harvard Business School Publishing Corporation (P)2022 BookaVivo
Conflict Resolution & Mediation Communication & Social Skills
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