Today on the Salesforce Admins Podcast, we talk to Gillian Bruce, Director of Developer Marketing at Slack. Join us as we chat about how to combine Agentforce with Slack and all the cool new things you can do with custom AI agents. You should subscribe for the full episode, but here are a few takeaways from our conversation with Gillian Bruce. If you can build on Salesforce, you can build on Slack Peanut butter and jelly, macaroni and cheese, cookies and milk—some things just go together. That’s why I’ve brought Gillian Bruce back on the pod to talk about her new role as Director of Developer Marketing at Slack. Gillian’s still a Salesforce Admin at heart, and she’s constantly seeing new ways that Slack can help admins with low and no-code solutions. If you can build in Salesforce, you can build in Slack. And with powerful features like Slack Canvas, Slack Lists, and Workflow Builder, you have a ton of flexibility to communicate information effectively and save time for your users. She also has another great combo to add to our list: Agentforce and Slack. How to combine Agentforce with Slack Slack has over 2600 integrations, allowing you to bring in data from Jira, Workday, Salesforce, and more. This lets you build workflows for users and share information with them without needing to set them up on every platform you’re using. But how can you help them interface with all of that data? That’s where Agentforce comes in. With Agent Builder, you can create custom employee-facing AI agents for Slack to cut through the noise. These agents can update information in Salesforce, pull data your users need to know, give them a summary of service interactions with a customer, and it all happens in Slack. Get started with employee-facing AI agent templates If you need some help getting started, we’ve got you covered. Slack has built a plethora of templates for employee-facing AI agents that you can adapt as needed. For example, there’s a product specialist agent that can ingest documentation and answer questions from your users so they don’t have to pull up a bunch of PDFs. If there’s one thing Gillian wants you to know, it’s that every Salesforce Admin should be building in Slack. “It's going to not only set yourself up to be super valuable to your organization in this era of agents,” she says, “but it also is going to open up so much more possibility for you career-wise.” Be sure to listen to the full episode about more cool things you can do with Salesforce and Slack, and why you might see Gillian at your next Dreamin’ event. And don’t forget to subscribe to the Salesforce Admins Podcast. Podcast swag Salesforce Admins on the Trailhead Store Learn more slack.dev Slack Developer Program Workshop: Build an automated workflow Salesforce Admins Podcast Episode: What Can Salesforce Admins Do with Slack Integrations? Admin Trailblazers Group Admin Trailblazers Community Group Social Gillian on LinkedIn Gillian on X Salesforce Admins on LinkedIn Salesforce Admins on X Mike on Bluesky social Mike on Threads Mike on X Full show transcript Mike: This week on the Salesforce Admins Podcast, we're thrilled to have Gillian Bruce back with us. Gillian, who now leads the Slack ecosystem marketing team and is on a mission to show why every Salesforce admin should be jumping into Slack and using it to not only build custom agents, but also amazing workflows and incredible integrations that Slack can do. Gillian explains why learning and leveraging Slack is simply a must for an admin. I mean, it's so easy to use. I love it. Now, before we jump in, I want to make sure that you're following the Salesforce Admins Podcast wherever you get your podcasts. That way, you can catch every new episode immediately when it comes out on Thursdays. So be sure to hit the follow button on whatever podcast platform you're listening for. So now, let's welcome Gillian back and talk about Slack and Agentforce. So Gillian, welcome back to the podcast. Gillian: Mike, thanks for having me. Mike: I know, you've been over overly communicating with people. Gillian: It's been a while since I've been on the pod with you, it feels like I just rewound the clock quite a while. Mike: I know, in the Wayback Machine. Don't forget, we have the Wayback Machine. I don't have the fancy noisemaker, you just got to put it in your head and envision that. What have you been up to since we've last talked on ye olde podcast? Gillian: Oh, just a few things, you know? A few changes. Mike: Okay. Still all about admins, obviously. Gillian: Admins are always in my heart, and it's actually been quite fun, because about, what, eight months ago at this point, I have transitioned over to Slack to lead up their ecosystem marketing team, which includes developers, community, and partners. And one of the big things I'm focused on is, as I've gotten to know the Slack community over here, is helping all ...
