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Assertiveness Skills for Managers and Supervisors

By: Pryor Learning Solutions
Narrated by: Phil Woolley
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Publisher's Summary

Between the extremes of passive and aggressive styles is an effective, winning management approach - the assertive style. Assertive doesn't mean overbearing, pushy, or autocratic. It's a valuable, balanced approach that assures you'll handle people, get things done, and communicate - all in the same level-headed, confident manner. Understand the three styles of management. Specify what you need, when you need it, and the quality you receive. Motivate others to perform as expected. Learn the skills that guarantee you'll leap the hurdles you face everyday, earn more respect at work, and feel better about your role as leader.

Learn how to understand the three styles of managing; specify what you need, when you need it, and set quality standards; motivate others to perform as expected; master the four R's of assertion; prepare for conflict and never be caught off guard again; negotiate conflict in the workplace; and communicate assertively and effectively.
©1998, 2006 Fred Pryor Seminars (P)2019 Gildan Media
Management Self Help
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Seminar

Great listening but there are sections that keep referencing to pages of a book that participants have. Listening to audio we do not have the luxury. If these were cut out of the audio it would be a better listen. There is a part towards the end that goes for about 5 minutes referring to pages.

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