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12

By: Rodd Wagner, James K. Harter Ph.D.
Narrated by: John McLain
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Publisher's Summary

More than a decade ago, Gallup combed through its database of more than 1 million employee and manager interviews to identify the 12 elements most important for sustaining high performance. These were identified in the 1999 bestseller First, Break All the Rules.

The Gallup study now includes 9 million employee and manager interviews spanning 114 countries and conducted in 41 languages. The authors weave together the latest Gallup insights with recent discoveries in the fields of psychology, physiology, game theory, neuroscience, and management. Chapters in the book follow great managers as they harness employee engagement to turn around a failing call center, save a struggling restaurant, improve patient care in a hospital, maintain production through power outages, and face a host of other challenges in settings around the world.

Written to be accessible to all managers and employees, 12 explains what every company needs to know about human nature on the job.

©2006 Gallup, Inc. (P)2016 Brilliance Audio, all rights reserved. Each of the Q12® statements represents millions of dollars of investment by Gallup researchers, and as such they are proprietary. They cannot be reprinted or reproduced in any manner without the written consent of Gallup, Inc. © 1993-1998 Gallup, Inc., Washington, D.C. All rights reserved. Gallup®, Q12®, StrengthsFinder®, Clifton StrengthsFinder®, and each of the 34 Clifton StrengthsFinder theme names are trademarks of Gallup, Inc., Washington, D.C. All other trademarks are the property of their respective owners.
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Profile Image for Rob Clarke

Excellent listen

I really enjoyed this useful text. Would make a great book study for all leaders.

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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.