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必ず黙らせる「クレーム」切り返し術
- こんなにある”あぶない”クレーム！パンチの効いたしたたかな交渉センスで、悪質クレーマーを撃退！
- Narrated by: 樋口 太樹
- Length: 3 hrs and 32 mins
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必ず黙らせる「クレーム」切り返し術
Narrated by:
樋口 太樹
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Publisher's Summary
書籍著者累計140万部突破！ビジネス心理研究家神岡真司が贈る、必ず黙らせる「クレーム」切り返し術。こんなにある”あぶない”クレーム！パンチの効いたしたたかな交渉センスで、悪質クレーマーを撃退！店頭で、電話で、タチの悪いクレームの事例を重点的に取り上げて、相手に打ち勝つための“切り返し”テクニックを指南。誤ったクレーム対応の実例も紹介する。オーディオブックを聴きながら、困った時の対応方法を学びましょう！
©Shinji Kamioka, 2019
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