Showing results by author "Milkyway Media" in All Categories
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Summary of Matthew Dixon’s The Effortless Experience by Milkyway Media
- By: Milkyway Media
- Narrated by: Natalie Gray
- Length: 27 mins
- Unabridged
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The Effortless Experience: Conquering the New Battleground for Customer Loyalty (2013) examines how businesses can retain old customers and gain new ones by decreasing the amount of effort consumers must expend to resolve problems. Authors Matthew Dixon, Nick Toman, and Rick DeLisi use data collected from thousands of customers to determine which practices drive customers away and which strategies cement their trust. (Disclaimer: This is NOT the original book. If you’re looking for the original book, it is available from Amazon and Audible.)
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Summary of Matthew Dixon’s The Effortless Experience by Milkyway Media
- Narrated by: Natalie Gray
- Length: 27 mins
- Release date: 24-09-2018
- Language: English
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